In an emergency, people call 9-1-1.
But then…it’s up to the person taking the call. How completely and quickly can they understand and respond? Can that person take advantage of GPS data and photos snapped on a mobile phone? In a life-or-death situation, that's what can make all the difference.
The handling of 9-1-1 calls has never been more important or more challenging. The very technologies that provide us with greater access to information in our personal lives—mobile devices capable of voice calls, texts, photos and more—are putting greater pressure on today’s 9-1-1 organizations and leading to new, more responsive capabilities:
- Solutions designed with multiple call-handling layouts and workflows to manage voice communications and integrated text-to-9-1-1 messages.
- Integration with RapidSOS NG911 Clearinghouse data to better locate callers.
- Advanced dial directory capabilities to facilitate fast, easy dialing control.
- Map integrations that enable 9-1-1 call takers to see the most precise caller locations.
As New Jersey’s leading design and engineering company for emergency dispatch/9-1-1 systems, we work with the leaders in 9-1-1 technology such as Motorola and provide solutions with a wide range of capabilities.Our solutions can identify and filter out accidental calls by mobile users. And automatically return abandoned calls, giving recipients the option to proceed or report that assistance is no longer needed.
9-1-1 call takers can view, at-a-glance, the status of their voice and text queues and receive audible alerts to proactively manage 9-1-1 call volumes—keeping the focus on the management and handling of emergency situations.
As 9-1-1 communications continue to evolve, you need the right technology and the right solutions provider ready for the challenges ahead.
Rely on JCT Solutions to deliver both.